FAQ

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Account Questions

Engineering Technical Assistance

Ordering

Payments

Products

Shipping


Account Questions

Can I use my existing Tech Products account to order online?

Yes.  Please contact webshop@novibes.com and we will get your account setup.  Please include in your email the billing name and address of your company.

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Do I have to setup an account?

No, you may check out as a guest; however, if you do setup an account, you will be able to view your invoice and order history, save your billing and shipping information, tax exempt status as well as credit card information for future orders.

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How do I setup an account?

Click on the Account button at the top of the page and then click on the link "Create an account".

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I forgot my username and/or password. What do I do?

If you forgot your password, click on the Account button at the top of the page and then click on the link “Forgot Password?”. Enter the email address associated with your account. You will receive an email with instructions on resetting your password.

If you forgot your username, send an email to webshop@novibes.comPlease include the name and billing address of the company.

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Engineering Technical Assistance


What are the terms and conditions regarding technical advice?

Please see this page governing terms and conditions of technical advice.

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Who do I contact if I'm not sure of the product I need?

You may contact us by phone, 937-438-1100, by email, engr@novibes.com, or by fax, 937-438-2190

You can also contact your local representative.  To determine who services your area, please go to our Contact Us page.

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Ordering

Can I order a product that is not listed on your website?

Yes.  If this is for an order that you have already placed online, please contact webshop@novibes.comOtherwise, you may also contact us by phone, 937-438-1100, by email, orderdesk@novibes.com, or by fax, 937-438-2190 to place a new order.

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Can I pay an expedite fee to get my order sooner if it is not in-stock?

Yes.  Please contact Customer Service at 937-438-1100 to arrange an expedite of your order.

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Do I have to pay sales tax?

Yes.  If we are shipping to Ohio, California, Maryland, Missouri, Texas, or Wisconsin we must charge sales tax unless you provide a tax-exempt certficate.  You can email your tax exempt certificate to webshop@novibes.com and we will take care of modifying your order.  Please include your order number and whether all purchases are tax-exempt.  If all purchases are tax-exempt, we can modify your account status.  If you checkout as a guest, we can only modify your order.

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Do I have to place an order online?

No.  You may also contact us by phone, 937-438-1100, by email, orderdesk@novibes.com, or by fax, 937-438-2190.

You can also contact your local representative.  Please see the Contact Us page to determine who services your area.

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Do you have more quantity/price breaks available?

Yes.  If you are interested in buying larger quantities, please contact Customer Service at 937-438-1100, or by email, orderdesk@novibes.com, or by fax, 937-438-2190. 

You can also contact your local representative.  Please see the Contact Us page to determine who services your area.

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Is there a minimum order amount?

No.  There is no minimum order amount required.

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What if my product is not in-stock?

Customer Service will notify you of our earliest available ship date within 1 business day of receiving your order. 

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Will I receive an invoice?

Yes.  An invoice will be sent to the email address used to place the order.

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Will I receive an order confirmation?

Yes.  An order confirmation will be sent to the email address used to place your order. 

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Payments

Can I pay open account invoices online?

Yes. 

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Can I place an order through the website with my current Net 30 terms?

Soon.  For now, we are currently only accepting VISA, MasterCard, AMEX, Discover and PayPal for orders placed online.

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Do you charge a fee for using a credit card?

No, we do not charge a fee for using a credit card.

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What payment methods do you accept?

We accept VISA, MasterCard, AMEX, Discover and PayPal.

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Products

Are there substitute items available?

For some items, substitutes are available.  Please contact Customer Service at 937-438-1100, by email, orderdesk@novibes.com, or by fax, 937-438-2190. 

You may also contact your local representative.  To determine who services your area, please visit the Contact Us page.

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Are your parts free of Conflict Minerals?

Yes.  All of our products are free of Conflict Minerals.  Please contact Customer Service at 937-438-1100, by email, orderdesk@novibes.com, or by fax, 937-438-2190 if you require a certifcate.

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Are your parts ROHS/REACH compliant?

RoHS compliance certificates and REACH declarations are available upon request.

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Do you provide Certificates of Conformance?

Upon request, we can provide the necessary documentation.  Please contact customer service at 937-438-1100, or by email, webshop@novibes.com, or by fax, 937-438-2190.

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Shipping

Can I drop ship to my customer using their Fedex or UPS account number?

No, Third Party freight is not available.  At this time, the only options are to prepay & add or freight collect.

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Can I use my UPS or FEDEX account number?

Yes.  When checking out, select Collect and enter your account number in the field provided.  Should we be notified that FEDEX or UPS was unable to bill your account number, we will issue an invoice against the original credit card used on your order for the freight charges, plus a $25.00 processing fee.

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Do you export products outside the USA?

Yes we do!  We will also provide the appropriate documentation so that your forwarder or broker can clear the shipment for you.  If you would prefer to use a specific forwarder or broker, please state all relevant information in the comments.  You are responsible for all duties and taxes associated with the import and clearing of your shipment.

If you are selecting FEDEX, you must have an account number with FEDEX.

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How long will it take to get my order once it has shipped?

If you request UPS, you have the opportunity to select Next Day Air, Next Day Air Saver, Next Day Air Early AM, 2nd Day Air, 3 Day Select or Ground. For international shipments, we offer UPS Ground to Canada, as well as Worldwide Saver and World Wide Express to all other locations, including Canada. You can view delivery commitments for UPS here: UPS Domestic or UPS International. UPS Ground Maps can be viewed here: UPS Ground Maps and enter 45342 as the “Shipped From” zip code.

If you request FEDEX, you have the opportunity to select Priority Overnight, Standard Overnight, 2 Day, Express Saver or Ground (Please note that Ground shipments are picked up the following business day). For international shipments, we offer International Priority and International Economy. You can view FEDEX delivery commitments here. Select the appropriate radio button for US or International.

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How will my product ship?

We ship web orders only via UPS or FEDEX.

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Is there an order amount where Tech Products would pay for freight?

No.  The customer is responsible for all freight and, if international, all duties and taxes.

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What days do you ship?

We ship Monday through Friday, excluding holidays and shutdown periods.  Our holiday/shutdown schedule is as follows:

New Years Day

Good Friday

Memorial Day

Independence Day

Labor Day

Thanksgiving (and day after)

Christmas Eve

Christmas Day (and day after)

New Year's Eve

 

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What if my package arrives damaged or parts are missing?

Within 24 hours of receiving your product, please submit a claims request to webshop@novibes.com.  Please include all necessary details as well as photo(s) of the packaging.  UPS or Fedex may want to inspect the package so please keep all packaging until your claim has been processed.

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Where does the product ship from?

We ship from our factory located at 2215 Lyons Road, Miamisburg, OH 45342-4465.

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Will my order ship the same day?

In-stock orders placed before 12:00 PM EST will generally ship the same day.

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